THE PROOF
Chaos, Meet System. Here were the outcomes.
12+
years
5
industries
4
countries
30%
Fewer Errors
Faster Processing
700%
THE Operations CASE FILES
CASE FILE 01 · HEALTHCARE · UK
How a £7 Barcode Scanner Cleared a Three-Month Healthcare Backlog in One Saturday
WHY THEY CAME
Thousands of patient records sat in seven floor-to-ceiling filing cabinets, waiting to be reviewed and prepared for secure destruction. The team was short-staffed, the project was huge, and nobody had a clear process.
WHAT WE DID
Each patient file already had a barcode the healthcare software could read, so I bought a £7 barcode scanner. Then I organized a voluntary Saturday session where eight staff helped clear the remaining records.
700%
faster processing
1 day
to clear the backlog
Thousands of patient records reviewed, logged, and prepared for secure destruction.
CASE FILE 02 · HEALTHCARE · US
Reducing Patient Record Errors by 30% Through Better Process Documentation
WHY THEY CAME
A 12-person call center team was making errors on approximately 30% of patient records. Everyone was working hard, but each person was relying on a slightly different version of the process.
WHAT WE DID
I tracked the errors and the workflow for two weeks, then built a central documentation system in Microsoft Teams so the whole team could work from the same information during live patient calls.
30%
fewer record errors
< 5 min
call time, down from 6+
Results within six weeks, without another round of training.
What people say once they've seen the work
"
I came to Jordan B Consulting because I needed to get everything in order so I could pass the baton, and after years of 'winging it' with my own spreadsheets. [...]
Kara C., Owner
Kara King Real Estate, USA
"
Jordan identified a serious compliance risk we'd been unable to tackle for years and resolved it completely, on schedule. [...]
Leanne I., Manager
Mid-size UK healthcare company
CONSTRUCTION
BUILT ENVIRONMENT
OIL & GAS / ENERGY
HEALTHCARE
MANUFACTURING
USA / CANADA / UK / EUROPE