A Texan who ended up in Aberdeen, fixing the parts of your business nobody else wants to touch.
I can't leave a broken system alone.
Here's the thing about me. I walk into a job, and within a few months, I'm the one running operations. It's happened at a chiropractic clinic in Texas, a healthcare call centre in Denver, and a manufacturer in the UK. From reception to office manager, every single time. Nobody asked me to; I just can't leave a broken system alone. So a while ago, I stopped waiting to be handed the keys and started doing it on purpose. That's Jordan B Consulting.
Why I went out on my own
Every business i've worked in had the same thing wrong with it. It ran on what a few people remembered, and none of it was written down. That was fine until someone's on holiday or leaves or you try to grow.
I kept fixing things as a side effect of whatever job I'd actually been hired for. Eventually it seemed crazy not to make it the job.
The part that I love the most is at the end. When the thing that used to take three emials and a phone call just happens without anyone chasing it, and the founder or MD stops being the bottleneck in their own business and gerts to think about something else for once.
Tha'ts the whole reason I do this.
The longer version, if you fancy it.
I grew up in Garland, Texas, just outside Dallas. I put myself through Texas Tech and came out with three bachelor's degrees, because apparently one wasn't enough of a challenge while working full time. Later I did a Master's in Healthcare Administration and an MBA.
I spent years in Texas and Colorado working in healthcare and construction. Different industries, same pattern. I'd arrive to do one job and end up quietly rebuilding how the whole place ran.
In 2021, I had a car accident in Denver that broke most of my face. Recovering from something like that makes you rethink a few things. I applied to university in England and moved to Bradford in 2022.
I met my husband in my first week there. He's English; I was absolutely smitten, so I made it permanent and stayed. We moved up to Aberdeen in 2025, and I've fallen for the place. The people are funny and kind, which suits me. This is home now.
Why I notice what other people miss
I've been hard of hearing since I was three. My mum worked it out when she whispered "I love you" in one ear and I didn't react. Growing up not catching every word teaches you to watch. You read faces. You notice the pause before someone answers. You pick up the thing they're not saying out loud. That turned out to be the most useful skill I have. Most of what's wrong in a business is never said directly. People hint at it, or they've stopped noticing it entirely. I catch it. And once I've worked with you for a few months, I start to know what you need before you've found the words for it.
I'm not a suit, and I don't want you to be either
I'm an introvert who opens right up the moment someone else is a bit silly. So that's how I run my client relationships. If we're going to work together for months, I want to actually know you. How your weekend went. The decision you're stuck on. The customer who's driving you up the wall. That's not me being nosy. The more I understand how you think, the better I build things that fit you instead of some textbook version of your business. I take the work deadly seriously. I take myself a lot less so. You'll get someone who is excellent at the job and easy to have in the room. You don't have to choose between the two.
The one thing I believe about operations
"Chaos is just a system you haven't built yet."
Nobody sets out to build a messy business. It just grows faster than the systems holding it up. It's a sign you've outgrown the old way of doing things. My job is to build the new way. Quietly, properly, and in a way your team will actually use. When a client's chaos finally turns into calm, that's when I know I've done my job.