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Reducing Patient Record Errors by 30% Through Better Process Documentation
Written By: Jordan King, Jordan B Consulting Client: An anonymized healthcare provider Location: US Industry: Healthcare Services: Process Documentation, SOP Development, Workflow Improvement, Knowledge Management The situation A 12-person call centre team at a healthcare provider was making errors on approximately 30% of patient records. The team was working hard, but everyone was relying on a slightly different version of the process. There was no central place to check wha
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