Training & Onboarding Materials
Who This Is For:
You're hiring. Maybe faster than you expected to be. And every time a new person joins, someone senior ends up spending the first two weeks walking them through everything because there's nothing written down, or what is written down is out of date, or everyone trains people slightly differently depending on who has time that week.
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This is also for businesses where the answer to "how are we supposed to do this?" genuinely changes depending on who you ask. If that's a phrase your team has said out loud, you've got an onboarding problem, and it's probably also a culture problem.
What I Do:
I build the materials that make onboarding consistent, faster, and something you don't have to start from scratch every time someone new joins.
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That means understanding how your business actually works, how each role fits into it, and what a new person genuinely needs to know in their first few weeks versus what can wait. Then I build the materials around that, not a generic handbook that gets filed away, but role-specific guides, process walkthroughs, and training materials shaped around the real job.
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Everything I build is designed to be reused. When your next hire comes in, the system works without anyone needing to clear their schedule.
A Real Example
I worked with a client where the unofficial answer to almost any process question was "it depends on the day and who you ask." Nothing was written down because the business operated in grey areas. The real problem was that the grey areas had become an excuse for inconsistency, and it was the staff paying the price. People were being put on performance plans for not meeting standards that had never been clearly communicated.
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I spent time shadowing the actual processes and built documentation that reflected that. Staff turnover improved. Working culture improved. Not because the job got easier, but because people finally knew what was expected of them and had something consistent to refer back to.
What You Get:
A clear, step-by-step plan for every new hire so their first weeks are productive rather than confusing
Tailored training for each position so people learn what's actually relevant to their job, not a one-size-fits-all version
Documents, slide decks, and walkthroughs built around how your team actually works
A clear view of where each new hire is in their onboarding and what still needs to be completed before they're working independently
Your systems are explained clearly and consistently, so every person learns them the same way, regardless of who's doing the training
A structure for development that doesn't stop after week one, so your team keeps growing as the business does
Jordan's Note:
The best onboarding materials come from watching how the work actually gets done, not from being told how it's supposed to get done. If you can give me access to shadow the real process, what I build will be genuinely usable. If I'm working from descriptions alone, I'll still build something solid, but it'll take longer to refine once it meets reality.