Admin & Operational Support
Who This Is For:
There's a category of work in every business that has to get done, but keeps landing on the wrong desk. Inbox management. Scheduling. Chasing leads that went quiet. Coordinating events. Keeping the CRM up to date. None of it is complicated, but all of it takes time, and when it's taking up the time of your most senior people, that's an expensive problem.
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This is for business owners and managers who are good at what they do but keep finding themselves buried in the operational layer of the business when they should be doing the work that actually moves things forward.
What I Do:
I take ownership of the day-to-day operational tasks that are eating up your management time. I embed into how your business works, learn your systems, and handle the things that need to be done consistently and properly.
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This isn't a virtual assistant service where you send tasks and hope for the best. I understand your business operations, which means I can handle things with context, not just process them. When something comes in that needs a judgment call, I've got enough understanding of how you work to make it without having to ask.
A Real Example
A construction client I work with attends 12 industry events and exhibitions every year. Each one involves signing contracts, securing floor plans, organising graphics and booth design, booking a booth designer, and managing travel arrangements for everyone attending. It's not complicated work, but it's detailed, deadline-driven, and surprisingly easy to let slip.
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I manage all of it. That's roughly 25 - 30 hours a month freed up for the management team, hours that used to disappear into logistics and are now spent on things that actually grow the business.
What You Get:
Fully managed diaries so nothing gets double-booked, missed, or left in someone's inbox
Structured handling of emails and internal messages so nothing sits unanswered and nothing important gets buried
Full coordination from the first planning call through to the day itself, including logistics, suppliers, and travel
So everyone on the team knows what they own, what's outstanding, and what's next
Clean, current customer records your team can actually rely on when they need them
Jordan's Note:
This works best when I've got enough access to your systems and communication channels to actually own the tasks rather than relay information back and forth. The more context I have from the start, the faster I can work independently and the less of your time it takes to keep me up to speed.